At Golden Time Kenya, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a hassle-free refund and returns policy. Please read the following policy carefully before requesting a return or refund.

1. Returns You may return any item purchased from our website within 7 days of delivery for a refund or exchange. The item must be in its original packaging and in the same condition as when it was received. To initiate a return, please contact us at sales@golden-time.co.ke with your order number and reason for the return. We will provide you with a return address and instructions on how to return the item.

2. Refunds Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will process the refund within 7 business days. Refunds will be made to the original payment method used for the purchase, and will not include any shipping fees. If you have not received your refund within 10 business days, please contact us at info@golden-time.co.ke.

3. Exchanges If you would like to exchange an item, please contact us at sales@golden-time.co.ke with your order number and the item you would like to exchange it for. We will provide you with a return address and instructions on how to return the item. Once we receive the returned item, we will process the exchange and ship the new item to you. You are responsible for any additional shipping fees.

4. Damaged or Defective Items If you receive a damaged or defective item, please contact us at info@golden-time.co.ke within 48 hours of delivery. We will provide you with a return address and instructions on how to return the item. Once we receive the item, we will inspect it and provide you with a replacement or a refund, including any shipping fees.

5. Non-Returnable Items Some items, such as personalized or customized products, are non-returnable. If you are unsure whether an item is returnable, please contact us at sales@golden-time.co.ke before placing your order.

If you have any questions about our refund and returns policy, please contact us at info@golden-time.co.ke